Refund / Reprints
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. All claims are reviewed on a case by case basis. We may require you to send back your defective/damaged items for review before we can issue a refund/discount.
As each order is unique, any refund is subject to review at our discretion.
If you wish to reprint your cards due to an error, we may offer a discount to you at our discretion.
We will not accept refunds for the following issues if present in the final proof (or the original artwork if no proof was requested):
Typos
Problems with design (change in color, image, font)
We are expecting print-ready files to be attached with your order. We will provide a proof upon request, which will give you the opportunity to review your artwork before starting production. Once the proof has been approved for printing, we cannot be held responsible for any design issues present on your artwork (wrong number, name, image etc.). If you do not request a proof, you are giving us permission to print your artwork as is, forfeiting the right to double check it before production starts.
If you or your customers have an issue with your cards or anything else on the order, please email us at questions@thikit.com and if possible attach photos of the issue as a reference.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.