Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
Print / Production Issues
As each order is unique, all claims are reviewed on a case-by-case basis and any refund or reprint is subject to review at our discretion.
Claims deemed an error on our part are covered at our expense.
We may require you to send back your defective/damaged items for review before we can issue a refund or reprint.
We are expecting print-ready files to be attached with your order.
We will provide a proof upon request which will give you the opportunity to review your artwork before starting production.
Once the proof has been approved for printing, we cannot be held responsible for any design issues present on your artwork (wrong number, name, image etc.).
If you do not request a proof you are giving us permission to print your artwork as is; forfeiting the right to double check it before production starts.
We will not accept claims for the following issues if present in the final proof (or the original artwork if no proof was requested):
- Typos
- Problems with design (color, image, font, sizing, etc.)
Additionally, we cannot accept claims for minor imperfections(i.e. color variation, shifts in trimming) that are within our normal tolerances.
If you wish to reprint your cards due to an error, we may offer a discount to you at our discretion.
If you have an issue with an order, please email us at questions@thikit.com. If applicable, please attach photos of the issue.
Cancelled Orders
An order may be cancelled for a full refund anytime before it has gone into production. If production has started, we cannot issue a full refund. Depending how far along into production it is, we may be able to offer a partial refund at our discretion.
Shipping Issues
Wrong Address
We cannot change the delivery address or shipping service after an order has been shipped. We are not responsible for shipping delays or lost packages due to incorrect address information. If you or your end customer provide an address that is considered insufficient by the courier, the shipment may be returned to our facility. You will be liable for reshipment and/or reprinting costs once we have confirmed an updated address with you.
Unclaimed Shipments
Packages that go unclaimed are returned to our facility and you will be liable for the cost to re ship to yourself or your end customer.
Carrier Delays
We are not responsible for carrier-related delays out of our control(e.g. extreme weather). Expedited orders delayed by the carrier are not eligible for refund if we shipped the order correctly and on time.